PRICING & RETURNS
CHECK THE PRICE. THEN CHARGE.
BACK ON! rental prices vary by venue. Check the station’s tariff, billing interval, any card hold and return conditions before you pay.
Pricing is specific to the venue
We do not publish one fixed rental tariff for every BACK ON! station. Different locations can have different rates and conditions. The applicable pricing and rental conditions must be shown before you confirm a rental.
What to check before paying
- The amount charged for each time period and how partial periods are billed.
- Any maximum charge and the period it covers.
- Any refundable deposit or temporary card authorisation.
- Where and when the power bank can be returned.
- Any charges for late, lost, damaged or unreturned equipment.
If anything is unclear or the price is unavailable, contact us before paying. This page explains what to check; it does not replace the specific rental conditions presented at the station.
Returning your power bank
Follow the rental’s return instructions and check that the return registers. Venue opening hours can affect access. If a station is full, closed or not accepting a return, contact BACK ON! promptly and keep a record of when and where you tried to return it.
Card holds, failed rentals and refunds
A pending card authorisation can appear differently from a completed rental charge. If a power bank was not dispensed, charging did not work, or an amount appears wrong, contact us with the venue, approximate time and rental reference. We will investigate and explain the outcome, including any refund due. We do not set a blanket no-refunds rule.
Your statutory consumer rights are unaffected. Do not send your full card number, security code, banking password or one-time passcode.